baji live Privacy Policy
This document provides a full description of how the personal information you provide on the baji live platform is collected, what it is used for, and how it is kept secure.
1. Introduction and Scope
baji live ("we", "our", "platform") operates an online gaming and sports betting service for users in Bangladesh. This Privacy Policy ("Policy") applies to the baji live website and all related services.
This Policy explains what information we collect from you when you create an account on our site, make a deposit, play games, or contact the support team, and how that information is handled. Using our services means you agree to the terms of this Policy. Alongside this Policy, it is important to read our Terms and Conditions, which contain detailed guidelines on using the platform.
This platform is for individuals aged 21 or above only. Collecting or processing information from minors is against our policy.
2. Information We Collect
baji live collects information from users at various stages. This information falls into two main categories:
2.1 Information You Provide Directly
When you register, complete identity verification (KYC), or contact us for support, the following information may be collected:
- Full name, date of birth, and national identity document details
- Mobile number and email address
- Mobile wallet details used for deposits and withdrawals (bKash, Nagad, Rocket, Upay)
- Account password (stored in encrypted form)
- Messages you send via support chat or email
2.2 Information Collected Automatically
When you use the platform, certain information is collected automatically:
- IP address and device identifier information
- Browser type, operating system, and device model
- Login time, page visit history, and session duration
- Gaming activity, betting history, and transaction records
- Data collected through cookies and similar technologies (see section 5 for details)
3. How We Use Your Information
We use the information we collect for the following legitimate purposes:
- Account Management: For registration, identity verification, login security, and account protection.
- Transaction Processing: To confirm deposits and withdrawals and to maintain financial records.
- Customer Support: To provide support in Bengali and English via 24/7 live chat and email.
- Fraud Prevention: To detect suspicious activity and maintain platform security.
- Service Improvement: To analyse user experience and improve the quality of the platform.
- Communications: To send important service updates, security notifications, and account-related messages.
- Responsible Gaming: To monitor usage patterns and help enforce responsible gaming practices.
4. Disclosure and Sharing with Third Parties
baji live does not sell or rent your personal information. However, information may be shared in certain circumstances:
4.1 Service Partners
We work with trusted third-party service providers — such as payment processors, technology partners, and game suppliers. These partners receive information only to perform specific services and are required to follow our privacy standards.
4.2 Legal Obligations
Information may be disclosed in response to a valid legal process, court order, or request from a government authority. This is done solely to comply with the law, and no information beyond what is required is shared.
4.3 Fraud and Security
In the interest of anti-money laundering (AML) and fraud prevention, information may be verified with relevant authorities or partner organisations.
5. Cookies and Similar Technologies
The baji live website uses cookies and similar tracking technologies. These are of three types:
5.1 Essential Cookies
These cookies are essential for maintaining login sessions, validating security tokens, and ensuring basic platform functionality. Disabling them may affect the normal performance of the site.
5.2 Functional Cookies
Used to remember your preferences (language, theme, or other settings) and to provide a personalised experience on subsequent visits.
5.3 Analytics Cookies
We analyse how much time is spent on each page and which features are used most, in order to improve the platform. This data is generally processed in aggregate and does not identify any individual user.
You can control or delete cookies from your browser settings. However, disabling essential cookies may limit some functionality.
6. Data Retention and Security
We apply industry-standard security measures to keep your information secure:
- Data in transit is protected through SSL (Secure Socket Layer) encryption.
- Passwords and sensitive information are always stored in encrypted form.
- Regular security assessments and system monitoring are conducted.
- Access to data is restricted to authorised personnel only.
6.1 Retention Period
Information is retained for as long as your account is active and for as long as required to meet legal or regulatory obligations. Financial transaction records generally need to be retained for an extended period.
In the event of a security breach, we will notify affected users as quickly as possible and take the necessary protective measures.
7. Your Rights
You have certain important rights regarding your personal information:
- Right to Access: You have the right to know what information we hold about you.
- Right to Correction: You may request that incorrect or incomplete information be corrected.
- Right to Deletion: In certain circumstances you may request that your information be deleted, though this may not be possible where legal obligations apply.
- Right to Object to Processing: You may request to opt out of marketing communications.
- Right to Data Portability: You may request a copy of your data.
To exercise these rights, contact us using the details in section 11. We will respond to your request within a reasonable time.
8. Third-Party Links and Services
The baji live platform may occasionally reference third-party services or content. These third parties have their own privacy policies, and we are not responsible for their data collection practices.
Our game suppliers — such as Evolution, Pragmatic Play, PG Soft, JILI, Spribe — use their own technology. Some technical information may be transferred to their servers during gameplay, and this is governed by their own policies.
9. Protection of Minors
baji live strictly enforces a 21+ age limit. We do not knowingly collect information from any minor. Age is verified at registration and further confirmed through identity verification (KYC).
If we learn that a minor's information has been collected by mistake, that information will be deleted immediately and the account will be closed. Our Responsible Gaming policy contains further details on age verification and the protection of minors.
10. Changes to This Policy
baji live may periodically review and update this Privacy Policy. If any significant changes are made, we will:
- Publish the updated policy on this page with a new date.
- Notify registered users by email.
- A notice may be displayed on the site.
Continued use of the platform after changes are made will be taken as your acceptance of the updated policy. We therefore recommend visiting this page from time to time.
11. Contact Us
If you have any questions, concerns, or information-related requests regarding this Privacy Policy, please contact us:
- Email: [email protected]
- Live Chat: 24/7 direct support in Bengali and English
Visit our About Us page to learn more about us and understand the scope of our services. You can also read our Frequently Asked Questions (FAQ) section for quick answers to common questions.